Digital payment methods through various platforms have become a business necessity today, with speed and accuracy in the transaction payment process being an important factor. The need for notifications as transaction reminders accelerates business efficiency in creating holistic payment transaction processes.
Finnet, a financial technology services company in Indonesia, is committed to innovation in developing products and services, focusing on payment solutions. Finnet develops payment solutions and collaborates with OCA as a communication solutions provider to increase effectiveness in automated and integrated payment processes.
The Challenge
Financial Technology competition in providing billing solutions is very competitive, and businesses must have high capabilities, security, and integrated services that make the payment process easier. To compete in this market, Finnet is looking for a shortcut to provide payment billing solutions that are also equipped with communication technology by collaborating with OCA.
Implementation
Finnet needs to use and provide billing reminders or bill notifications. There needs to be an integration process that can send notifications automatically to increase customer experience by increasing speed, accuracy, and convenience in the billing process. This integration is carried out by utilizing communication channels and APIs connected to the customer database to trigger billing reminders.
Through this integration process, can create an automated and integrated payment process as follows:
- Scheduling/reminding bills to customers sent via the WhatsApp communication channel
- Send messages and notifications according to the schedule
- Create personalized dynamic buttons and redirect customers to the Payment Gateway page
- The payment transaction is successful, the business gets a successful transaction notification
Sending bill payments with reminder messages more effectively
Finnet can provide integrated payment solutions with reminders by using communication solutions through OCA Blast. Utilizing this technology solution, clients can send mass billing messages using the dynamic button feature, which provides the following benefits:
- Personalized links addressed to customers increase payment effectiveness. Provides a personalized link that will be sent to customers from its clients to direct them directly to the payment page so that payments can be completed quickly.
- Improve customer experience in transactions. Finnet clients can improve the customer experience while making transactions without switching platforms using the dynamic button.
- Successful payment notifications to shorten checking time. Apart from providing reminders for unpaid bills, through the OCA API, Finnet, through the FinPay Link service, can provide notification of successful payments in real-time, which can help clients shorten checking time.
Result in Finnet
Finnet has succeeded in providing complete integrated digital payment services with the help of communication solutions to send reminders and bill notifications by partnering with OCA with services consisting of:
- Bill reminders are sent automatically
- Payment transaction features are sent via various communication channels
- Provides a unique URL with dynamic buttons to speed up payment transactions
- Provide end-customers with various types of payment methods
Through the collaboration between payment solutions and communication solutions between Finnet and OCA, Finnet can provide a more complete and structured experience regarding end-to-end payment solutions. So, Finnet can create an easier, more effective, and efficient transaction process for all people.
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