In this infographic article, we are going to show use cases of cpaaS from 5 industries. First, we need to understand what is CPaaS.
CPaaS stands for Communication Platform as a Service, a ready-to-use communication service for your business. CPaaS uses cloud-based platform technology that can add real-time communication features such as chat messages, voice, and text into an application through an API (Application Programming Interface). The technology which emerged in 2008, is focused on helping companies communicate and interact externally with their customers.
The CPaaS platform enables enterprises to instantly enhance communication capabilities. Channels that can be used include SMS, WhatsApp, IVR, Email, and so on. CPaaS use cases are varied, and nearly every business can benefit from implementing one or more of these solutions. Across industries, businesses are using these tools to transform their operations and customer journeys.
Read our premium content: CPaaS 2022 The future of customer communications in Indonesia
Use Cases of CpaaS Services Example
We select 5 industries — financial & banking, healthcare, government, hospitality, education, and logistics — as samples to show CPaaS use cases. These use cases might apply to other industries as well.
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